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NIA #8 - ATM Diagnostic Manual
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%% N.I.A. %%
%% Network Information Access %%
%% 28FEB90 %%
%% Guardian Of Time %%
%% File 08 %%
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:_ATM Part 3
:_Written/Typed/Edited By: Guardian Of Time
:_ATM Diagnostic Manual
Error Messages Made Easy To Understand
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All ATM machines have a 3 digit code, when a machine goes down, or the power
supply is interupted, or the host system pulls the machine down, you will get
this nice friendly screen:
ATM TEMPORARILY OUT OF SERVICE
PLEASE TRY ANOTHER LOCATION
xxx Mpact
If you take a little time to read the following codes, you WILL know what is
happening. Also, ALMOST, not all, BUT almost, all machines, are serviced by
the institution that the machine is from, your own bank may have about 10 or so
machines throughout town, and they WILL say the name of the institution on it.
Anyways, the institution has a person, or several ( depending on size of the
institution ) people that serve the machine ( Gives Slavery a new twist does
it? ), anyways, the machine will send out an error code, which is echoed to the
screen for the INSTITUTIONS needs, and generaly there IS a person either on
their way, or they are there already, so watch around for people when you are
looking at these machines. Also depending on which "Network" ( Mpact / Pulse
/ Cirus etc, ), there will be a service that will call the Bank and
notify the Mpact "Cooridinator", which is in charge of the ATM department at
said bank, and they will come to the machine, or send someone to the machine,
or depending on the codes listed below, may not send anyone at all.
THREE LETTER CODE ON ATM "OUT OF SERVICE":
AAA -- The ATM is down by host command in response to a fault or a supply out
status.*
CCC -- The host computer is out of service.**
DDD -- The ATM is not being polled due to a communications failure.
EEE -- The ATM supply switch is on.*
* -- EEE is displayed in the lower right-hand corner when the Supply switch
is on. When the switch is turned off, AAA is displayed until the
"go in service" command is received from the host.
** -- CCC can also be displayed if the ATM is not being polled. This occurs
when polling stops during a customer transaction.
Without going into to much detail, the following list which ranges from code
#600 - #684, contains the codes that are reflected when a machine goes down,
and you are forced to look at the stupid message, just look at the code at/near
the bottom of the screen, and look down this list. The code will be like this:
---------------------------------------
- -
- -
- ATM TEMPORARILY OUT OF SERVICE -
- -
- -
- -
- -
- AAA xxx Stupid Msg. -
---------------------------------------
The xxx is where the Following Number Codes reflect, I've copied this right out
of the ATM Diagnostic Manual. Read the Codes, Jot some down, and YOU may Learn
something, if not, well thats your problem isn't it?
Message : 600 In Service/Atm Open
Description: The ATM has returned to service after being in the Supply mode or
a downline load has been completed following a power failure.
Message : 601 Remote Load
Description: The Power to the ATM is being restored after a power outage. A
downline load is in progress.
Message : 602 Alarm
Description: The ATM should not send an alarm message to the host computer.
Either the burglar alarm interface or the ATM's micro-processor
is malfunctioning.
Message : 603 Suply Mode
Description: The ATM has been set to the Supply mode. The Terminal owner
has the ATM out of service for balancing, replensihing supplies or
correcting fault conditions.
Message : 604 Supervisory Mode
Description: The ATM has been set to the Supervisory mode. The ATM maintenance
personnel are monitoring the ATM. The terminal owner will be
called for a service update if the ATM is in Supervisory mode
longer than one hour.
Message : 606 Receipt Printer No Paper
607 Receipt Printer Failure
Description: The receipt printer may be faulty, jammed or out of paper. The
transaction is completed although the customer may NOT have
received a receipt. The ATM is out of service.
Message : 608 - Audit Printer No Paper
609 - Audi Printer Failure
Description: The audit paper may be faulty, loadedincorrectly, jammed or out of
paper. The customoer's transactions is completed but may not have
been logged on the audit tape. The ATM is out of service.
Message : 610 - Securomatic Error
Description: The commercial depository has failed. The ATM will remain in
service, but requests for bag deposits will be refused.
Message : 611 - Dispenser No Cash
Description: One of the dispensers is out of cash or there may be a problem
w/ the picker mechanism. Additional status codes will be provided
if all dispensers are out of cash
Message : 612 - Dispenser Failed
Description: A fault occurred on the ATM during a cash dispense. The
Transaction was completed or reversed depending on whether the
correct number of bills were dispensed. The ATM is out of service
Message : 613- Delivery Drawer Error
Description: The ATM could not detect cash in the delivery drawer after a
dispense. This is nearly always caused by the bills dropping into
the drawer at an angle where the sensors were not covered. The
transaction was posted as completed and the ATM remains in service.
Message : 614 - Depository Failed
Description: The depository may be jammed or faulty and in some cases the
tranaction may reverse. The ATM remains in service, but will
refuse deposit and payment requests. On some ATM models, this
message can indicate that a depository cassette has not been
inserted.
Message : 615 - Card Reader Failed
Description: The card reader is jammed/faulty. The ATM is out of service.
Message : 616 - Cash Left In Tray
Description: During a cash dispense the ATM detected something already in the
delivery tray. The delivery door will remain in the locked
position. The current transaction is reversed and the amount is
printed on the audit tape w/ the message "BANK CASH IN TRAY". This
amount belongs to the terminal owner. Any additional cash will be
credited by an adjusting entry to the customer who performed the
last w/drawal transaction listed on the audit tape prior to the
amount w/ themessage "BANK CASH IN TRAY". The ATM is out of
service.
Message : 618 - No Command Reply
Description: The ATM did not reply to the last transaction command. The
probable cause is a slow host response
Message : 620 Reject Message
Description: The ATM rejected a host command. If a remote load is in process,
the load will be restarted.
Message : 621 Money Trapped
Description: If the ATM detects three successive w/drawals where dispensed
bills could not be sensed in the delivery tray, the ATM is
commanded out of service.
Message : 622 Door Not Open
Description: The delivery door was never opened by the customer or the door is
faulty, causing the transaction to reverse. The ATM is out of
service.
Message : 623 Unable To Return Card
Description: The card reader could not eject a card and it was forced into the
capture bin. The ATM may or may not remain in service.
Message : 624 Panel Reset
Description: The battery backup of the ATM failed during a power failure
causing inaccurate panel totals. The ATM is out of service.
Message : 626 Depository Full
Description: The depository cassette is full. The ATM remains in service but
deposit and payment requests will be refused.
Message : 627 Supervisory off
Description: The Supervisory mode has been exited. The ATM maintenance
personnel have completed the needed repairs.
Message : 629 Maximum Card Read Error
Description: This is an indication that 40 successive card read errors have
occurred. The ATM may or may NOT remain in service.
Message : 630 Bill Count Warning
Description: The ATM has dispensed an undetermined number of bills causing the
ATM to go out of service. The bill conditin may be inadequate.
Message : 631 Dispenser 1 Divert Full
632 Dispenser 2 Divert Full
Description: The specified divert cassette is full and the ATM is out of
service.
Message : 633 Dispenser 1 Bill Supply Low
634 Dispenser 2 Bill Supply Low
Description: The ATM cash supply in the specified dispenser is low. This is
advisory only. The transaction was completed and the ATM remains
in service.
Message : 635 Dispenser 1 Failed
636 Dispenser 2 Failed
Description: An unrecoverable fault has occurred on the specified dispenser
which is out of srevice, but dispensing continues from the
remaining dispenser.
Message : 637 Dispenser 1 Warning
638 Dispenser 2 Warning
Description: A recoverable fault has occurred on the specified dispenser and
the ATM remains in service.
Message : 639 Dispenser 1 No Cash
640 Dispenser 2 No Cash
Description: One of the dispensers is either out of cash orunable to dispense
due to a jammed bill or a faulty picker mechanism. Dispensing
continues from the remaining side. The ATM may/may not be out of
service.
Message : 641 All Dispensers Down
Description: All dispensers in the ATM have failed. The ATM is out of service
resulting from one or more fault messages.
Message : 642 Door Open Dispense
Description: The delivery door was detected open during a dispense. the
transaction was reversed and the ATM is out of service.
Message : 644 Cycle Errors
Description: The motor which drives the dispenser and depository has not
cycled properly. This message follows a dispense fault message.
The ATM is out of service.
Message : 646 Micro Processor Failed
Description: The ATM microcomputer has failed and the ATM is out of service.
Message : 647 Display Failed
Description: The plasma display has failed and the ATM is out of service.
Message : 649 Des Decryption Error ( DIEBOLD, LEFEBURE, AND NCR )
Description: Suspected Pin key difference between ATM and host. The ATM will
display a "Welcome" screen; however, transactions will not be
completed.
Message : 649 Des Decryption Error ( Docutel )
Description: Same as Above
Message : 653 MAC REJECT 1 ( DIEBOLD, LeFEBURE, and NCR )
Desription : The ATM and host are using different MAC keys. The ATM is out of
service.
Message : 654 MAC REJECT 2 ( DIEBOLD, LeFEBURE, and NCR )
Description: Time out messages and replies are out of steop due to queuing
while RBS was out of service. The Current Transactin can not be
completed.
Message : 656 Remote Load End
Description: Completion of a Remote load has been achieved.
Message : 657 Supply Off
Description: The Supply mode has been exited. All fault conditions have been
cleared at the host computer level.
Message : 658 Outer Terminal Door Alarm
Description: The Door Has Been opened.
Message : 659 Anti Ambush Activate
Description: The Operator has triggered an alarm while opening the ATM chest.
Message : 660 Chest Door Open
Description: This alarm will normally occur when the ATM is in the supply
mode.
Message : 661 Burglary Alarm
Description: The ATM burglary alarm has been set off indicating a burglary is
in process.
Message : 662 One Additional Bill
Description: An extra bill was dispensed which the diverter could not
intercept. The ATM is out of service.
Message : 663 Unsolicited Bill
Description: A dispenser fault has occurred indicating a bill was detected at
the trail sensor during the two-second start up for the high or
low side dispenser. The ATM is out of service.
Message : 664 Wrong Side Dispense
Description: A dispenser fault occurred detecting the low denomination bill
sensor blocked during the dispensing of high denomination bills.
The ATM is out of service. ANY CASH FOUND BELONGS TO THE
TERMINAL OWNER.
Message : 665 Bill Sensors Low
Description: A dispenser fault occurred indicating the low voltage of an
unblocked bill sensor. the ATM is out of service. ANY CASH FOUND
BELONGS TO THE TERMINAL OWNER.
Message : 666 Divertor Fault
Description: A fault has occurred w/ the diverter mechanism. The ATM is out
of service.
Message : 667 Misadjusted Double Detect
Description: A fault has occurred where too many diverts were attempted during
a high denomination dispense, or on a "long bill" if a "double
bill" was detected too many times for a given bill width. The ATM
is out of service.
Message : 668 Long Bill
Description: A fault occurred indicating the mesasured bill width is too long
for the bill to be a sing bill or only to overlapped bills. The
ATM is out of service.
Message : 669 JAM
Description: This is an indication there is a bill blocking the high or low
denomination bill sensor. The ATM is out of service.
Message : 670 Lead/No Trail
Description: This is an indication there is a bill blocking the high or low
denomination lead bill sensor, but not the trail sensor or vice
versa.
Message : 671 Sensor Not Blocked After Dispense
Description: The money dispensed from the high/low or low side failed to block
the appropriate bill sensor. The atm is out of service. Any cash
found belongs to the terminal owner.
Message : 672 Exit Fault Sense
Description: The maximum unsuccessful consecutive attempts to divert a bill
has occurred. The ATM is out of service.
Message : 674 Dispenser 3 Divert Full
: 675 Dispenser 4 Divert Full
Description: The specified divert cassette is full. The ATM is out of
service. An unusually large number of bills are being diverted.
The bill condition may be inadequate or the dispenser may need
servicing.
Message : 676 Dispenser 3 Bill Supply Low
: 677 Dispenser 4 Bill Supply Low
Description: The ATM cash supply in the specified dispenser is low. This is
advisory only. The transaction was completed and the ATM remains
in service.
Message : 678 Dispenser 3 Failed
: 679 Dispenser 4 Failed
Description: An unrecoverable fault has occurred on the specified dispenser
which is out of service, but dispensing continues from the
remaining dispenser.
Message : 680 Dispenser 3 Warning
: 681 Dispenser 4 Warning
Description: A recoverable fault has occurred on the specified dispenser side
and the ATM remains in service.
Message : 682 Docutel Fitt Reject
Description: Possible communication error. The ATM is out of service
Message : 683 Docutel Key Change Message Reject
Description: The ATM has rejected a key change message. For the 2300/2380,
this normally occurs if the ATM operator exits the Supply mode too
quickly. The ATM is out of service.
Message : 684 3 Consecutively Captured Cards
: 685 5 Consecutively Captured Cards
Description: The ATM has captured the specified number of cards. The
keyboard/keypad may be faulty. The ATM is out of service.
Well that is it, now if you EVER are at an ATM machine and you see the
Temporarily Out Of Service, just scan for the Triple Letter/Triple # code and
you'll be more educated, probably, than the person that will eventually show
up to fix the problem.
Recognition To Some Friends:
Judge Dredd: "Someone's Gonna Die Today"
Lord Kalkin: "Hey Got, I have More Gfiles For Ya"
Chester The M0lester: "We both value Information quite a bit don't we?"
N.I.A. - Ignorance, There's No Excuse.
Founded By: Guardian Of Time/Judge Dredd.
[OTHER WORLD BBS]
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