My conversation with GoDaddy (commedy GOLD)

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AngryIVer
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My conversation with GoDaddy (commedy GOLD)

Post by AngryIVer » Sat May 30, 2020 11:24 am

Rakshit at 9:48, May 30:
Thank you for reaching out to GoDaddy, my name is Rakshit Raja .How may I help you today?

You at 9:48, May 30:
It's, like, 11x more expensive to renew than it has been in previous years

Rakshit at 9:50, May 30:
I'm sorry, I understand your concern, As the price are different when you renew your domain or any products and where when you purchase any product for first time , it will
have pre qualified discounts

Rakshit at 9:50, May 30:
however, I can help you with that discounts on your renewal of domains and products

Rakshit at 9:50, May 30:
if you wish to renew onow

Rakshit at 9:51, May 30:
sounds good

You at 9:51, May 30:
This is like my 4th year renewing it

You at 9:51, May 30:
Every other year it's way less

Rakshit at 9:51, May 30:
May I know the domain anem?
Rakshit at 9:51, May 30:
name*

You at 9:51, May 30:
newtotse.com

Rakshit at 9:53, May 30:
Well! As it will be renewed at $17.99 for year.

You at 9:53, May 30:
Why is it telling me way more

Rakshit at 9:54, May 30:
Please do not worry, let me check that for you

Rakshit at 9:54, May 30:
and help you with the discounts on it.

Rakshit at 9:54, May 30:
Before we proceed further, request you to help me validate your account. Please enter the customer number and 4- digit support pin in the secure forms below

Rakshit at 9:54, May 30:

Rakshit has sent you a Secure Form: PIN (English)

Rakshit at 9:54, May 30:

Rakshit has sent you a Secure Form: Customer Number (English)

You at 9:55, May 30:
What pin?

Rakshit at 9:55, May 30:
The following Secure Form has been submitted: Customer Number (English)

Rakshit at 9:55, May 30:
The following Secure Form has been submitted: PIN (English)

Rakshit at 9:56, May 30:
Thank you for providing the details.

Rakshit at 9:56, May 30:
Let me validate and review your account, please allow me 2-3 minutes.

Rakshit at 9:59, May 30:
Thank you for validating your account.

Rakshit at 10:01, May 30:
Well! As upon checking with your domain name , where you have privacy registration also and that is reason which is costing you : $28.16 and where actually your domain without privacy registration is costing you: $17.99 and where the privacy will be costing you: $9.99

You at 10:02, May 30:
Hmm

Rakshit at 10:02, May 30:
And where it is costing you: $28.16 for one year, if you wish to renew now, where it will cost you: $25.3

You at 10:02, May 30:
I think I'm just going to transfer to Google Domains. This is highway robbery

You at 10:03, May 30:
Thanks for looking into this I guess

Rakshit at 10:04, May 30:
I'm sorry, sir , As you have privacy registration and where it is not free with the domain name where you need to purchase the privacy registration for that

You at 10:04, May 30:
Google offers it for free

You at 10:04, May 30:
So on top of being $4 cheaper as it is, they offer the privacy for free on top of it

Rakshit at 10:04, May 30:
I'm sorry, it is not any scam or robbery, As it is visible within the domain manager

You at 10:05, May 30:
K, either way you lost a customer

Rakshit at 10:06, May 30:
I'm sorry, As A agent , I have checked with your concern and I have helped with the information and I hope you won't take this against me, As this is GoDaddy policy

You at 10:07, May 30:
You'd think customer retention would be GoDaddy policy 🤷‍♀️

Rakshit at 10:07, May 30:
As I have can help you with the discounts on your domain renewals

You at 10:08, May 30:
You should have said that two minutes ago before I started the transfer process

Rakshit at 10:09, May 30:
Sir, I have mentioned in the beginning of the chat itself and where I have provided the price also.

You at 10:09, May 30:
"And where it is costing you: $28.16 for one year, if you wish to renew now, where it will cost you: $25.3" That isn't offering a discount

You at 10:10, May 30:
"Well! As upon checking with your domain name , where you have privacy registration also and that is reason which is costing you : $28.16 and where actually your domain without privacy registration is costing you: $17.99 and where the privacy will be costing you: $9.99" neither is that

You at 10:10, May 30:
Would you care to point out where you offered the discount?

You at 10:10, May 30:
Honestly I don't even understand why you are continuing this conversation. The damage is done

You at 10:10, May 30:
I already did the transfer

Rakshit at 10:11, May 30:
Sir, for only one year that is the discounts which applied , if you wish I can help you with more discounts for multiple years.

Rakshit at 10:11, May 30:
Alright! let me check with my team and apply for discounts for one year

You at 10:12, May 30:
For only one year that is the price I was already given

You at 10:12, May 30:
You didn't apply a discount, you gave me the price I was already complaining about

You at 10:12, May 30:
I already did the transfer. End the chat so I can give a bad review

Rakshit at 10:12, May 30:
I'm sorry sir, Please give me a moment to help you with the more discounts.

You at 10:12, May 30:
I ALREADY TRANSFERED THE DOMAIN

You at 10:13, May 30:
IT'S TOO LATE

Rakshit at 10:13, May 30:
Sir, you can cancel the transfer, As since I have been checking with my team and where I have already mentioned about the disccounts we have

You at 10:13, May 30:
Where

You at 10:14, May 30:
Show me where you told me a dollar amount discount

You at 10:14, May 30:
Not the pro-rated amount for renewing early

You at 10:14, May 30:
Because that wouldn't be a discount

Rakshit at 10:14, May 30:
Please do don't misunderstand and where you are the first chat for me todayy and I'm looking to help you with best ossible ways

You at 10:14, May 30:
Unless you're going to get me a year of private registration for $12 you already lost

Rakshit at 10:16, May 30:
Thank you for staying connected. I really appreciate your patience.

You at 10:16, May 30:
Simple as that. You never gave me a discounted price. All you've done is try justifying the insane price that I was given. Google Domains offers the same service for less than half the price

You at 10:16, May 30:
What patience? You gave me an answer I didn't like and I jumped ship. The only reason I'm still connected is so I can do the end of chat review

Rakshit at 10:19, May 30:
Sir, Actually your domain name is costing you : $28.1 for one year and where I have applied the discounts on it which is costing you: $22.56 for one year.

You at 10:19, May 30:
1) You never told me that. This is the first time you have given me that price

You at 10:20, May 30:
2) That's still $10.56 more than Google Domains, so that's going to be a hard no

You at 10:20, May 30:
So no, my domain is costing me $12 for one year because I'm transferring it to Google Domains

Rakshit at 10:23, May 30:
I'm really sorry for that, As I have checked with my team, and applied this discounts on it and where I have applied it

You at 10:24, May 30:
I have zero idea what you are trying to say. Or why you haven't ended the chat yet considering I've made it VERY clear that the ONLY way you will retain me as a customer is if you can price match Google Domains 100%

Rakshit at 10:27, May 30:
I'm sorry for that.

You at 10:28, May 30:
I'm not. I'm happy I learned Google will handle the registrar for 40% of the price

You at 10:31, May 30:
WHY WAS MY TRANSFER REJECTED?

Rakshit at 10:31, May 30:
sir you need to remove the registration on your domain name and transfer it again.

You at 10:32, May 30:
So the transfer process is a lie?

You at 10:32, May 30:
End the chat so I can give you a bad review and stop wasting resources monitoring this tab

You at 10:35, May 30:
Oh, I see, I need to remove the only thing masking my information from the internet, aka a service I paid for, before I can transfer the domain I also paid for

Rakshit at 10:35, May 30:
Sir, As it depends on the third party register , where it will accept or nor and you can check within the link.

Rakshit at 10:35, May 30:
https://www.godaddy.com/help/transfer-m ... daddy-1592

You at 10:36, May 30:
Fuck off and end the chat. I'm done with you

Rakshit at 10:37, May 30:
I'm sorry, trying to help you with the information on it.

You at 10:37, May 30:
You didn't even give me any information!

Rakshit at 10:37, May 30:
please don;t abuse me.

You at 10:37, May 30:
I got the info I needed from the email!

You at 10:37, May 30:
Please don't abuse ME!

Rakshit at 10:41, May 30:
I'm sorry, As A agent I have tried to help you with domains in the beginning of the chat and where you have initiated domain transfer/

You at 10:43, May 30:
No, you didn't try to help me. You gave me an insane price to renew, and have continued to give me an inflated price long after being informed that I have transferred the domain. Stop trying to retain me as a customer, as it isn't happening unless you can renew the domain for $12 including private registration. Can you do that?

Rakshit at 10:45, May 30:
Just to confirm, are you referring to price $12 for the domain renew?

You at 10:46, May 30:
Yes. Unless you are going to price match Google Domains and renew my domain at $12 for a year of private registration this conversation is over

You at 10:48, May 30:
Now you aren't even reading my messages. Okay, that seals it. I'm approving the transfer now and finalizing this.

Rakshit at 10:50, May 30:
I'm sorry, As My system got frozen due to tehcnical issue

You at 10:50, May 30:
Annnd done. Transfer out accepted

You at 10:51, May 30:
Oh, and look at that, an email offering to transfer back for $7.99

You at 10:51, May 30:
Shucks, too bad you couldn't have offered me that price

Rakshit at 10:52, May 30:
And I'm sorry for the above price , As we don't have any codes to apply to get the discounts

You at 10:53, May 30:
Yeah, I'm sorry too, because I know losing a customer will reflect negatively upon you, and I'm sure the topic of being able to offer us better discounts has been brought up in the past

You at 10:54, May 30:
The transfer is complete. There's nothing else you can do

Rakshit at 10:56, May 30:
Yes, I see that the domain name is transferred.

You at 10:56, May 30:
Good

Rakshit at 11:02, May 30:
I really apologize for the hassle and I'm sorry, if I was rude to you, As A agent I'm trying to help you with the information and discounts and unfortunately where it couldn't helped you in that

You at 11:05, May 30:
It's not about being rude, it's the fact that here we are, over an hour into this conversation, you already lost me as a customer, and you're STILL not ending the chat. I'd have considered staying if you could have offered me a discount that wasn't insulting, or even been able to bring the price down to less than 2x what Google Domains charges, but you couldn't

You at 11:05, May 30:
Do you not see what's wrong with this picture? I'm not even a customer anymore. What are you even doing, bud? Accept defeat and move on

Rakshit at 11:10, May 30:
I'm sorry once again. As from our end, we cannot the close the chat and where you would have an option from your end ,

You at 11:10, May 30:
SURELY you do

You at 11:10, May 30:
If I started calling you names and swearing you'd disconnect just fine

Conversation closed by you at 11:12, May 30:
Tell your friends about New Totse. Can't get murdered by police on the internet

Kheron
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Joined: Sat Apr 25, 2020 12:38 pm

Re: My conversation with GoDaddy (commedy GOLD)

Post by Kheron » Sat May 30, 2020 12:05 pm

Lmao they make you pay extra for privacy?

AngryIVer
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Re: My conversation with GoDaddy (commedy GOLD)

Post by AngryIVer » Sat May 30, 2020 12:10 pm

Dude I fucking know right?
Tell your friends about New Totse. Can't get murdered by police on the internet

Das Troll
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Joined: Mon Apr 15, 2019 2:10 am

Re: My conversation with GoDaddy (commedy GOLD)

Post by Das Troll » Sat May 30, 2020 12:34 pm

I've had to deal with people like that, people that can't do anything besides read the script they were given. I get frustrated much sooner than you did.

AngryIVer
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Posts: 788
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Re: My conversation with GoDaddy (commedy GOLD)

Post by AngryIVer » Sat May 30, 2020 3:59 pm

I legit kind of felt bad when he said "Yes, I see the domain was transferred" because I know he's going to get a strike for not retaining a customer, but ffs how hard would it have been to just offer me the promo price?
Tell your friends about New Totse. Can't get murdered by police on the internet

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