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Back before covid, RRM was pretty much the gold standard in pre made arcade cabs that you got and put together. When covid hit, they basically halted all cabinet making and closed their doors. A few years later I randomly go and see that they are coming back. OH BOY I thought to myself, I finally get to use the 4 person RRM joystick I bought for 700 fucking dollars because I thought they were never going to come back and this was one of the very few left. Soon as they come back, I decided to order one. 1250 dollars later I finally see they're sending my cabinet. This is where the problems start.
Their FAQ says that it should take a week or two for you to get your cabinet, for me I waited a month. I finally got ahold of them and their excuse was it was the distributors fault and they would have it out right away. Shortly after that I got the tracking number for the cabinet and there it sat for another 2 weeks before it even registered that it was sent from the warehouse. My guess is they didn't have it and had to wait for it to come in. Very quickly after it sent, it showed up at my place of residence. Like a retarded school child, I opened up the 5 or so packages and laid out the panels, fired up the YouTube video on how to build it and slowly it took shape. The cabinet is basically broken into 2 main parts, the bottom half where the coin door, keyboard, joystick, and PC sit. The top half has the marquee, speakers, and TV. My first major problem comes when I'm building the first half of the cabinet and I come across a load baring panel with no peg holes in it. Confused I look around and rewatch the video a few times before I realize the dumb shit's didn't drill the wooden peg holes into the panel. Angry, I took pictures and emailed the people at RRM. It took a few days but they finally got back to me and sent me another panel. Another week goes by and the panel shows up, OK cool this one has the proper peg holes in it. I continue to build the cab and I see one of the pegs disappear into the hole. For fuck sake's, I'm no carpenter but I know you don't drill a peg hole so deep that you can lose the peg in it. Can't get it out now so there is where it will stay, moving on.
Next problem I find is the little clicky cabinet door things. You know the ones where you shut a cabinet and it magnetizes and clicks, then you push it again and it clicks and releases? Well neither of the fucking things would release the keyboard door, looks like I'll have to replace them myself, my anger grows. Onto the point where I connect the bottom half with the top half and I find 2 panels that have no holes in them again but this time, I can't even figure out what to do with these panels because they're not used at all in the video. Toss them aside and move on. Ready to build the rest of it I find out that the connecting panel doesn't have any peg holes... At this point I'm ready to go full Karen on these people, and I basically do. I write the email in a way that implies that I'm going to ask for my money back and I get a call from someone in Hackensack NJ. Turns out that it's one of the guys from RRM trying to apologize his way out of the massive fuck up. "I don't know what happened" and "this shouldn't be your first experience with us" and without me even asking he says he's going to send me a whole new cabinet. Works for me I think. I then ask him what I should do with the old cabinet full on ready to say I was going to throw it in the trash unless he wants to pay for shipping back to him and he told me to just keep it.
Now I live in a small place and I don't really have a way to do wood work, but my old Totse DIY self whirled into action. I can fix this fucker with some time and get it ready. So basically I have a new cabinet coming that I'm trying to sell for about 1000 to my friend. Free cabinet for me. My only fear now is coming across some other bullshit that I haven't seen yet. My guess is that will be the case and I'll have to start drilling my own holes.
Notable mention: Some holes have this metal plug with a flat head screwdriver slice in the top. This is meant to be put down into some holes, turned and then use a screw from one panel to the other to really lock it down. The problem with these is the orientation of the hole, it's slightly higher on one side of the plug than the other. And if you're my dumb ass and you weren't paying attention, you put the plug in upside down and are unable to line the holes up with the flat head screwdriver slice. That also means that the inner hole is too high now and you can't use the screw to tighten the panels together. Don't be like me, but if you are it's an easy enough fix with the smallest drillbit you have and you just drill through the wood and tap the plug out.
Their FAQ says that it should take a week or two for you to get your cabinet, for me I waited a month. I finally got ahold of them and their excuse was it was the distributors fault and they would have it out right away. Shortly after that I got the tracking number for the cabinet and there it sat for another 2 weeks before it even registered that it was sent from the warehouse. My guess is they didn't have it and had to wait for it to come in. Very quickly after it sent, it showed up at my place of residence. Like a retarded school child, I opened up the 5 or so packages and laid out the panels, fired up the YouTube video on how to build it and slowly it took shape. The cabinet is basically broken into 2 main parts, the bottom half where the coin door, keyboard, joystick, and PC sit. The top half has the marquee, speakers, and TV. My first major problem comes when I'm building the first half of the cabinet and I come across a load baring panel with no peg holes in it. Confused I look around and rewatch the video a few times before I realize the dumb shit's didn't drill the wooden peg holes into the panel. Angry, I took pictures and emailed the people at RRM. It took a few days but they finally got back to me and sent me another panel. Another week goes by and the panel shows up, OK cool this one has the proper peg holes in it. I continue to build the cab and I see one of the pegs disappear into the hole. For fuck sake's, I'm no carpenter but I know you don't drill a peg hole so deep that you can lose the peg in it. Can't get it out now so there is where it will stay, moving on.
Next problem I find is the little clicky cabinet door things. You know the ones where you shut a cabinet and it magnetizes and clicks, then you push it again and it clicks and releases? Well neither of the fucking things would release the keyboard door, looks like I'll have to replace them myself, my anger grows. Onto the point where I connect the bottom half with the top half and I find 2 panels that have no holes in them again but this time, I can't even figure out what to do with these panels because they're not used at all in the video. Toss them aside and move on. Ready to build the rest of it I find out that the connecting panel doesn't have any peg holes... At this point I'm ready to go full Karen on these people, and I basically do. I write the email in a way that implies that I'm going to ask for my money back and I get a call from someone in Hackensack NJ. Turns out that it's one of the guys from RRM trying to apologize his way out of the massive fuck up. "I don't know what happened" and "this shouldn't be your first experience with us" and without me even asking he says he's going to send me a whole new cabinet. Works for me I think. I then ask him what I should do with the old cabinet full on ready to say I was going to throw it in the trash unless he wants to pay for shipping back to him and he told me to just keep it.
Now I live in a small place and I don't really have a way to do wood work, but my old Totse DIY self whirled into action. I can fix this fucker with some time and get it ready. So basically I have a new cabinet coming that I'm trying to sell for about 1000 to my friend. Free cabinet for me. My only fear now is coming across some other bullshit that I haven't seen yet. My guess is that will be the case and I'll have to start drilling my own holes.
Notable mention: Some holes have this metal plug with a flat head screwdriver slice in the top. This is meant to be put down into some holes, turned and then use a screw from one panel to the other to really lock it down. The problem with these is the orientation of the hole, it's slightly higher on one side of the plug than the other. And if you're my dumb ass and you weren't paying attention, you put the plug in upside down and are unable to line the holes up with the flat head screwdriver slice. That also means that the inner hole is too high now and you can't use the screw to tighten the panels together. Don't be like me, but if you are it's an easy enough fix with the smallest drillbit you have and you just drill through the wood and tap the plug out.
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