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ATM abuse


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CORRUPT COMPUTING 0203 76831

TYPE OF FRAUD ABUSE WITH CASH DISPENSERS

DATE 1986

REFERENCES DTEL29586
DTEL04886
COMP05686

VICTIM HIGH STREET BANK

PERPETRATOR BANK CUSTOMER

SCHEME The culprit had devised a method of obtaining
money from a high street bank`s cash dispensers
located in the Liverpool area.

He divulged how it was done to police and the
bank. The bank initially regarded him with
some sceptiscm.

The bank admitted later that a design fault
had been to blame for allowing the thefts. A
modification was being incorporated in the
machine to prevent it.

A number of thefts of this kind have been
perpetrated in the Mersyside area with several
people being caught.

AMOUNT Probably hundreds of pounds

HOW DISCOVERED The culprit confessed to his solicitors and to
the police

PENALTY The culprit admitted stealing a specimen charge
of stealing #20 from the bank and was sentenced
to six months jail suspended for two years.

COMMENT A number of fraud cases involving cash dispensers
have come to light from various parts of the
world. In the US and Australia, thieves have
been known to adopt a brute force approach to
drag free standing cash dispensers out of super-
markets with a heavy vehicle and to escape with
the machine.

In New Zealand a 14 year old boy used a
cardboard lollipop packet to make a huge but
fictitious deposit of #340,000 in the countrys
biggest building society`s cash dispenser in
Auckland. During the next three weeks he
withdrew #700 before he got nervous and told
his teachers.

In the UK a report published by the National
Consumer Council has highlighted a number of
incidents in which bank customers have lost
money either through using their cash dispensers
either because or bank error or because of
unexplained "phantom" withdrawals.

Some of the cases arose through mechanical
problems with the computer terminal where the
customer received less money than was asked for,
although the full total appearted on the till
^ receipt and the subsequent statement.

The banks believe that in some cases phantom
transactions were made through another person,
probably a relative or a close friend, with
knowledge of the customer`s PIN, who "borrowed"
the card without the customer`s knowledge.

Some phantom transactions were made innocently,
For example through human error, a bank issued
the same card number for more than one customter.
There has also been one case where a customers
mail has been intercepted and his card and PIN
stolen.

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